Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

60%

Customer Retention Rate

100%

Category ranking

Banks

1 Capitec 34.3

2 Tyme bank 19

3 Nedbank 10

Financial institution

0860 999 119
30 Jellicoe Avenue
Rosebank
Johannesburg
2196
South Africa
[email protected]

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Tyme bank - Tymebank offline for internet transactions for over 4hrs

Jason Stevenson filed the complaint

31 December 2021

Tymebank has been offline for more than 4hrs for online transactions...I'm trying to transfer money to pay for something online and I keep getting declined...earlier today my card was declined while doing Shopping at the local grocery store...no indication has been given when it will be all systems go again...I really need this to be solved before the 1st...

Incident date: 31 December 2021

This complaint has been considered as not resolved.

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