Tyme bank - Pathetic service

A friends paid money to my account which he owed me so he paid it in 3 installments and that he decides to put my account on hold amd and say its fraud how can it be fraud when he did eft himself and since than tyme bank asked me to get an affidavit which i did to get my acc sorted yet i never get assisted till this very moment i got a family that i lool after but tyme bank is making it hard for them and tyme bank didnt even call me to confirm or address the issue before blocking my acc