Tyme bank
Tyme bank
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
5%
Solution Rate
16.7%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
Banks
1 Capitec 22
2 Tyme bank 21
3 Nedbank 13.8
Financial institution
  • 0860 999 119
  • 30 Jellicoe Avenue
    Rosebank
    Johannesburg
    2196
    South Africa
  • [email protected]
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Tyme bank - Handset headache

No resolution
DAN
DAN filed the complaint
21 March 2022
I had a mishap at work and a truck drove over my phone. Being unable to transact AT ALL without a handset I contacted them to request a different verification method as I have to manage my funds very closely. They responded with a trite "an OTP will be sent to your phone" and " if you have any problems you can call us on..." What about I DO NOT HAVE A PHONE is beyond their understanding?! When the response to the email bounced back, I re-replied a couple of days later - got a read receipt but no further response! I am taking my banking somewhere else where I am not left high and dry!
Incident date: 21 March 2022
This complaint has been considered as not resolved.
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