Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

60%

Customer Retention Rate

100%

Category ranking

Banks

1 Capitec 34.3

2 Tyme bank 19

3 Nedbank 13.8

Financial institution

0860 999 119
30 Jellicoe Avenue
Rosebank
Johannesburg
2196
South Africa
[email protected]

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Tyme bank - Extremely poor customer service

Heidi McCormack filed the complaint

26 January 2023

I have been attempting to sign up as a merchant for almost a week now. I’ve sent numerous emails, sent a message on Facebook and attempted to call twice today, both times I was out through to reception? There is no way to actually speak to anyone if you have questions or concerns. I am not signing up until someone has called me to explain how this all works.

Incident date: 26 January 2023

This complaint has been considered as not resolved.

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