Tyme bank
Tyme bank
Brand's performance
18.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
5%
Solution Rate
12.5%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
Banks
1 Capitec 22.4
2 Tyme bank 18.9
3 Nedbank 14.8
Financial institution
  • 0860 999 119
  • 30 Jellicoe Avenue
    Rosebank
    Johannesburg
    2196
    South Africa
  • [email protected]
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Tyme bank - Do they even care

No resolution
Neil
Neil filed the complaint
29 December 2021
I contacted Time Bank on the 28/12/2021 to report fraudulent activity on my account. Somehow a remote pin was generated and my account was emptied. I stopped the card and phoned them as soon as I realized what has happed. As per the consultant someone was going to phone me back within 8 hours, its now 24 hours later an no one has phone me back. I do understand we live in South Africa and that these thins happen, but if you have your money at a bank and something like this happens they should sort it out immediately. It feels like it happed to me so shame that's my problem. I opened a Time Bank account when they first started and never have I had any problems till now. I do actually expect them to sort this out. not all of us have money we can just troug away like this.
Incident date: 28 December 2021
This complaint has been considered as not resolved.
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