Tyme bank
Tyme bank
Brand's performance
18.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
5%
Solution Rate
12.5%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
Banks
1 Capitec 19.2
2 Tyme bank 18.9
3 Nedbank 13.8
Financial institution
  • 0860 999 119
  • 30 Jellicoe Avenue
    Rosebank
    Johannesburg
    2196
    South Africa
  • [email protected]
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Tyme bank - Cannot receive my card

No resolution
1/10
Otshepeng Motsomi
Otshepeng Motsomi filed the complaint
3 September 2021
I went to TymeBank Kioski to collect my card tgat has been approved online but i got there tge lady who was working there didn't even have the time to even hear what i wanted. She just oh i do not have cards go to Boxer and continued to have a chat with her co worker. I went to boxer got there, they asked me did you apply online i said yes and without hasitation i don't have cards. Wondering if they do not have cards really or it is just a Way of not wanting to help consumers who applied online. Not happy about the service i received without no doubt.
Incident date: 2 September 2021
Otshepeng Motsomi
Otshepeng Motsomi rated the brand
8 November 2021

The brand it is okay the issue is thege Tyme bank employees at kiosks. Specifically when you noticify that you are you applied online for the card.

This complaint has been considered as not resolved.
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