Tyme bank - Cannot receive my card

I went to TymeBank Kioski to collect my card tgat has been approved online but i got there tge lady who was working there didn't even have the time to even hear what i wanted. She just oh i do not have cards go to Boxer and continued to have a chat with her co worker. I went to boxer got there, they asked me did you apply online i said yes and without hasitation i don't have cards. Wondering if they do not have cards really or it is just a Way of not wanting to help consumers who applied online. Not happy about the service i received without no doubt.