Tyme bank
Tyme bank
Brand's performance
19.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
60%
Customer Retention Rate
100%
Category ranking
Banks
1 Capitec 36.9
2 Tyme bank 19
3 Nedbank 13.8
Financial institution
  • 0860 999 119
  • 30 Jellicoe Avenue
    Rosebank
    Johannesburg
    2196
    South Africa
  • [email protected]
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Tyme bank - 120 hours to resolve blocked profile?

No resolution
KMGA
KMGA filed the complaint
27 August 2021
I am unsure of how it takes 5 whole days, with no communication, with me - as the client having to spend my airtime cumulatively spending 95 minutes on the phone to Tyme Bank 3 times over those 5 days, where for one instance I spent 28 minutes on hold - 28 minutes! With no-one picking up in the end. Being told it takes 48 hours! to unblock a profile I am using as my primary bank - not only profile, but digital app and card - only to have to personally phone back later and be told a support ticket will need to be logged on the system again and it will take another 48 hours to contact me, and in that time no-one has contacted me! I've also been given the Whatsapp number and the Facebook/LinkedIn pages which are useless for any assistance.

I was hoping this bank was going to be the next generation of South African banks to make a difference, but alas.

Highly disappointed, and still with a blocked profile, for reasons that elude me.
Incident date: 24 August 2021
This complaint has been considered as not resolved.
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