Is the brand Truworths trustworthy?

Weak

25.1

/100

Satisfaction Index over the past 12 months.

Response Rate

28.6%

Average Response Time

2.9%

Solution Rate

30.8%

Average Ratings

16%

Customer Retention Rate

40%

Category ranking

Men's and Women's Clothing

1 Lacoste 36.8

2 Puma 34

3 Truworths 25.1

021 460 2300
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Truworths - Wrong priced item

Thobeka filed the complaint

27 January 2025

I bought a pair of shoes attached during payment it scanned different from the price that was on the shoes and the shop assistant refused to give me the shoes at the advertised price. Saying it was a human error

This complaint has a private attachment.

Incident date: 27 January 2025

Thobeka rated the brand

23 April 2025

Poor service

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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