Brand's performance
19.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
18.8%
Average Response Time
2.5%
Solution Rate
20%
Average Ratings
20%
Customer Retention Rate
40%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Truworths19.3
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Truworths - Wrong accused

No resolution
1/10
thinawanga marubini
thinawanga marubini filed the complaint
3 February 2023
My name is Thinawanga Marubini

I have the account with truworths , and my account have the buying power of 6000 on June 2022 , I bought staff for 3000 and I my account was left with R600 that I can use to buy
But I was surprised when truworths send me the statement for July says I must pay R3197 in July, somebody increase my credit to R20,000 without my knowledge and that person use my account to buy his staff
I didn’t sign for my account to be increased because I know that I cannot manage to pay it, I know that if you want your credit to be increased you must sign at store
The day that the transaction was made was on 18 JUNE 2022 , that person pay R50 first on 17 June 2022 , which I think is the inside job , the day this transaction happened I was at work with my card on my laptop bag

I am supprised because that day of the transaction I didn’t get any massage from truworths , because when you finish to buy, they send a massage saying thank you for the recent transaction on your truworths account but I didn’t get it
That is why I said is the inside job and I know that if you want somebody to use your account you must write a letter to truwoths , that person must go with a letter.

Please advise because I cannot manage to pay the account that I didn’t use
Incident date: 18 June 2022
thinawanga marubini
thinawanga marubini rated the brand
24 March 2023

their workers made fraud at the till point when we pay of our goods

This complaint has been considered as not resolved.
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