Brand's performance
19.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
18.8%
Average Response Time
2.5%
Solution Rate
20%
Average Ratings
20%
Customer Retention Rate
40%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 PEP 33.5
...
Truworths19.3
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Truworths - Worst service

No resolution
Asanda
Asanda filed the complaint
14 December 2022
Truworths Tygervalley is the worst store ever, I am deeply disappointed about how they treated me as a customer and was not helped in anyway instead, my times was wasted. I bought a child's dress on the 6th of December, returned it on the 14th because it is a small size but without the receipt. They asked me to provide a bank statement as proof of purchase and I did. They than told me that they can't refund me because the dress is not in good condition, the dress will be sent to head office, and I must wait for a feedback that will confirm if I will get a credit note.
Incident date: 14 December 2022
This complaint has been considered as not resolved.
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