Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

17.6%

Average Response Time

2.4%

Solution Rate

21.4%

Average Ratings

20%

Customer Retention Rate

40%

Category ranking

Men's and Women's Clothing

1 Lacoste 36.8

2 Puma 34

3 Markhams 31.5

...

Truworths19.8

021 460 2300
[email protected]

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Truworths - To buy a cellphone via account

FREDERIK CASTRO filed the complaint

10 December 2022

I ask via facebook a advertise of cell phones they said I do quallify on my account to buy a cellphone I whent after work 10 December 2022 to thruworth pta cbd and i been told that i dnt quallify to buy a cellphone due the fact that i ddnt buy the last 3 or 6 months on my account i must buy first again then i can buy it at edgars if we dont buy a that time they still aloud us

Regards

FP de Castro

Incident date: 10 December 2022

This complaint has been considered as not resolved.

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