Brand's performance
19.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
17.6%
Average Response Time
2.4%
Solution Rate
21.4%
Average Ratings
20%
Customer Retention Rate
40%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Truworths19.8
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Truworths - To buy a cellphone via account

No resolution
FREDERIK DE CASTRO
FREDERIK CASTRO filed the complaint
10 December 2022
I ask via facebook a advertise of cell phones they said I do quallify on my account to buy a cellphone I whent after work 10 December 2022 to thruworth pta cbd and i been told that i dnt quallify to buy a cellphone due the fact that i ddnt buy the last 3 or 6 months on my account i must buy first again then i can buy it at edgars if we dont buy a that time they still aloud us

Regards

FP de Castro
Incident date: 10 December 2022
This complaint has been considered as not resolved.
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