Brand's performance
19.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
18.8%
Average Response Time
2.5%
Solution Rate
20%
Average Ratings
20%
Customer Retention Rate
40%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 PEP 33.5
...
Truworths19.3
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Truworths - Rude phone calls

No resolution
morne venter
morne venter filed the complaint
3 February 2021
I received 2 calls from truworths regarding my outstanding amount of 600 that was a result of covid19 salary cuts. I have been paying my account every month but with a small decrease. Recwntly i am paying more than I should to catch up on the outstanding amount. The lady who phoned me on my cell at work was demanding in a rude way and told me also that I will be responsible for the costs of the phone calls in future until i sort the 600 out with them. So i told her to f,,, off! I received another call 1 minute later on my work number with the same request from someone else. If i receive another f,,,ing call like this again I will pay the little that I owe Truworths and close my account and buy from somewhere else in future. I had it with Truworths staff that is rude and think that because they work for Truworths the are better than their clients. Piss of!
Incident date: 3 February 2021
This complaint has been considered as not resolved.
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