Brand's performance
18.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
18.8%
Average Response Time
2.5%
Solution Rate
18.8%
Average Ratings
20%
Customer Retention Rate
40%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 PEP 33.5
...
Truworths18.6
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Truworths - Refund on returns

No resolution
1/10
Mthokozisi Ngubane
Mthokozisi Ngubane filed the complaint
26 November 2022
I returned goods at Truworths in Richards bay On the 24th of November 2022. I am suppose to get my refund of R710 . Up to date I have not received that refund . I have traveled to Richards bay from Mtunzini today to quiry about this . Unfortunately the managers did not assist and she had an attitude on me. She left me unattended and it is very sad to get such attitude from the Manager . I would like to know when will I receive my refund? I have now missed a lot of Black Friday specials and have used my money to travel to Richards bay from Mtunzini which is expensive. Please kindly assist
Incident date: 26 November 2022
Mthokozisi Ngubane
Mthokozisi Ngubane rated the brand
6 February 2023

Dissapointed

This complaint has been considered as not resolved.
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