Brand's performance
18.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
18.8%
Average Response Time
2.5%
Solution Rate
18.8%
Average Ratings
20%
Customer Retention Rate
40%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Truworths18.6
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Truworths - Price difference

No resolution
Bathabile Maila
Bathabile Maila filed the complaint
21 December 2022
Yesterday,20 December 2022 was at Truworths the Grove Mall around 17h00 wanted to purchase ginger marry sandals, they were reduced to R199 when I get to the till was informed that they scan R420 the normal price I spoke to the manager and told her but all 3 sandals in the display were priced as mentioned and refused to sell them for R199 I am really disappointed with the service, I think it is only fair not put shoes on reduced and then expect a customer to pay normal price, this is misleading. I still want the sandals on the reduced price.
Incident date: 21 December 2022
This complaint has been considered as not resolved.
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