Brand's performance
18.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
18.8%
Average Response Time
2.5%
Solution Rate
18.8%
Average Ratings
20%
Customer Retention Rate
40%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Truworths18.6
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Truworths - Poor assistance

Resolved
7/10
Jen
Jen filed the complaint
20 November 2022 (edited on21 November 2022)
I was looking around the truworths shop at the Ballito junction mall and I was shocked to see that a security guard acted like she owned the store I asked a worker for help and she was being so rude infront of me she was trying to be overpowering so I moved away and she started miss treating the actual worker and I didn't even get the help I needed ...the manager came on the floor and the security blamed everything on that worker and I was surprised that the manager believed her. The security left her job which was to look out for theft and she took over a job that wasn't even hers..because of poor management the stores are running a loss..I will never go back to that truworths again and I will also tell people about this...they should get people that actually treat their workers with respect coz workers are not slaves..
Incident date: 16 November 2022
Jen
Jen rated the brand
21 November 2022

N

This complaint was considered resolved.
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