Truworths
Truworths
Men's and Women's Clothing
Brand's performance
18.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
18.8%
Average Response Time
2.5%
Solution Rate
18.8%
Average Ratings
20%
Customer Retention Rate
40%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Truworths18.6
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Truworths - Online orders

No resolution
Cyan
Cyan filed the complaint
3 December 2024
I have placed orders with truworths.i have been getting separate smses and my orders coming in drips and drabs. The point of ordering online is for convenience. I have been here at pavilion truworths 3 times.wasted my petrol coming here and waiting for over 20 minutes for the staff to get my order which they have not sorted out.its all a big mess. A few people I know had the same issues.why is this so.
Incident date: 3 December 2024
This complaint has been considered as not resolved.
Complaint #550124
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