Brand's performance
19.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
18.8%
Average Response Time
2.5%
Solution Rate
20%
Average Ratings
20%
Customer Retention Rate
40%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Truworths19.3
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Truworths - Online order cancelled via sms 14 days after payment accepted

No resolution
Esther van Zyl
Esther Zyl filed the complaint
19 April 2022
I received an sms that my order was cancelled 14 days after payment was successful...had Truworths send me an SMS earlier, I could have gone into the store and by the products myself. Now it is sold out...should have believed social media posts
This complaint has a private attachment.
Incident date: 19 April 2022
This complaint has been considered as not resolved.
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