Truworths
Truworths
Men's and Women's Clothing
Brand's performance
14.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
11.1%
Average Ratings
26.7%
Customer Retention Rate
33.3%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 25
3 PEP 15.7
...
Truworths14.1
Is this your company? Click here

Truworths - Online order cancelled via sms 14 days after payment accepted

No resolution
Esther van Zyl
Esther Zyl filed the complaint
19 April 2022
I received an sms that my order was cancelled 14 days after payment was successful...had Truworths send me an SMS earlier, I could have gone into the store and by the products myself. Now it is sold out...should have believed social media posts
This complaint has a private attachment.
Incident date: 19 April 2022
This complaint has been considered as not resolved.
Complaint #115722
1077 views
0 comments
Report
Comments
This complaint has no comments yet.
Similar complaints
Kgomotso
Kgomotso
26 September 2024
Truworths - Jewellery

I purchased a ring on the 09th of September which i wore on my wedding day on the…

Awaiting reply
Saneli
Saneli
16 September 2024
Truworths - Order not received

I received an sms saying that the order was received but the 3-pack Boxers Size:…

Awaiting reply
THANDEKA RADEBE
THANDEKA RADEBE
15 August 2024
Truworths - Online order

I made an online order with Truworth on the 15 July 2024 for my younger sister,…

Resolved

This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.