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Truworths - My complaint still not solved it's 2weeks now
No resolution
1/10
Thureeyaa Fredericks filed the complaint
6 January 2023
Good day
I've called numerous times to the Somerset Mall branch with regards to my daughter's backpack that they didn't want to exchange on the 21Dec2022 that I bought on the 17Dec2022.They said they will send it to enquiry it will take 7days and they will keep me updated which they didn't I had to call,only to get answers from Janelle that it's because of public holidays which I fully understand but really 2weeks and no updates from the store.Poor customer service really?
I've called numerous times to the Somerset Mall branch with regards to my daughter's backpack that they didn't want to exchange on the 21Dec2022 that I bought on the 17Dec2022.They said they will send it to enquiry it will take 7days and they will keep me updated which they didn't I had to call,only to get answers from Janelle that it's because of public holidays which I fully understand but really 2weeks and no updates from the store.Poor customer service really?
Incident date: 21 December 2022
Thureeyaa Fredericks rated the brand
27 March 2023
I made a promise to myself never to shopping there again.
Would you buy again? No
1/10
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