Brand's performance
14.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
11.1%
Average Ratings
26.7%
Customer Retention Rate
33.3%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 25.5
3 PEP 15.9
...
Truworths14.1
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Truworths - Hey Betty Bag - Bought a bag but not satisfied

No resolution
Modjadji
Modjadji filed the complaint
27 November 2022
I bought a Hey Betty Bag of an amount of R440.That bag has a tag "Tru Royalty GET A FREE R150 Fashion Voucher when you purchase one of these bags" but when you get to the tills is not like that when they gave me the voucher, the voucher says I have to purchase again with R450 then thats when I can get the voucher and there is a date where that voucher expires.What that mean to us customers.why is that tags have limited information and what is the word free means..can I get a respond and a way forward regarding these.I also asked in the shop and they said thats the way it is they do not know why there is limited information sooo can I get answers.
This complaint has a private attachment.
Incident date: 27 November 2022
This complaint has been considered as not resolved.
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