Brand's performance
10.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Truworths10.7
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Truworths - Fraud

No resolution
6/10
Andile
Andile filed the complaint
4 April 2024
I paid up my account about a year ago. Now I’m being told I owe R2800 which I dn,t know of please fix this issue because I never purchased anything with Truworths since this year. I applied for a card I never got 2 times now I’m being told I have a card that i dn,t know of … it shows that our personal informations is mishandled , a store that cannot spot fraudsters . I would like to close that account please seriously cannot trust them. I’m a student now how amI supposed to. Pay. Such an amount..sort this out. I want my name to be cleared
Incident date: 4 April 2024
Andile
Andile rated the brand
6 June 2024

The incident was investigated and they apologized for what I went through and I’m happy for that. My credit score report was cleared ☺️ but now I’m scared of using my account what if the same thing happens & like being held responsible for purchase I did not make.

This complaint has been considered as not resolved.
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