Truworths
Truworths
Men's and Women's Clothing
Brand's performance
18.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
16.7%
Average Response Time
2.2%
Solution Rate
18.8%
Average Ratings
20%
Customer Retention Rate
40%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Truworths18.4
Is this your company? Click here

Truworths - Fraud

No resolution
6/10
Andile
Andile filed the complaint
4 April 2024
I paid up my account about a year ago. Now I’m being told I owe R2800 which I dn,t know of please fix this issue because I never purchased anything with Truworths since this year. I applied for a card I never got 2 times now I’m being told I have a card that i dn,t know of … it shows that our personal informations is mishandled , a store that cannot spot fraudsters . I would like to close that account please seriously cannot trust them. I’m a student now how amI supposed to. Pay. Such an amount..sort this out. I want my name to be cleared
Incident date: 4 April 2024
Andile
Andile rated the brand
6 June 2024

The incident was investigated and they apologized for what I went through and I’m happy for that. My credit score report was cleared ☺️ but now I’m scared of using my account what if the same thing happens & like being held responsible for purchase I did not make.

This complaint has been considered as not resolved.
Complaint #474224
446 views
0 comments
Report
Comments
This complaint has no comments yet.
Similar complaints
estelle
estelle
5 March 2025
Truworths - Disgusting service and staff attitude

I went shopping at Truworths branch in Govan Mbeki Road, Port Elizabeth. I wanted…

Awaiting reply
Bonny Thul
Bonny Thul
28 February 2025
Truworths - Unresolved paid installment

I have made a payment on the 06Feb'25 via EFT and i've been receiving calls from…

Awaiting reply
Thobeka
Thobeka
27 January 2025
Truworths - Wrong priced item

I bought a pair of shoes attached during payment it scanned different from the price…

No resolution

This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.