Truworths
Truworths
Men's and Women's Clothing
Brand's performance
19.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
17.6%
Average Response Time
2.4%
Solution Rate
21.4%
Average Ratings
20%
Customer Retention Rate
40%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Truworths19.8
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Truworths - Defective item

No resolution
Nompumelelo B Mbele
Nompumelelo Mbele filed the complaint
4 November 2024
Good Evening, I made an online purchase of underwear on the 18/10/2024 ( 3 pack thong panties) and one of the panties the stitches are not intact and I've attached pics of the item
Acc no 10101148844919
Order no o315061015
This complaint has a private attachment.
Incident date: 18 October 2024
This complaint has been considered as not resolved.
Complaint #539424
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