Brand's performance
10.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
26.7%
Customer Retention Rate
66.7%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Truworths10.7
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Truworths - Appealing service

Awaiting reply
Allen
Allen filed the complaint
12 June 2024
Went to do a online purchase swap. They told me I store that I had to pay the store price to do exchange. So they will make money of me for the exchange then charge additional cost on the online purchase. Nice way of making money
Incident date: 12 June 2024
Allen
Allen is awaiting for brand response
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