Brand's performance
14.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
9.1%
Average Response Time
1.8%
Solution Rate
11.1%
Average Ratings
26.7%
Customer Retention Rate
33.3%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 25
3 PEP 15.7
...
Truworths14.1
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Truworths - #263623

No resolution
1/10
Ruwaida
Ruwaida filed the complaint
7 February 2023
To whom ever this may concern...I'm a loyal customers to the truworths brand and I have logged a complaint leaving the store furious and so dissatisfied on Sunday,long story short I was invited like a fool to the 50 % off sale and visited the parow branch got to the till with a sale over R1900 ready to pay on my account as the cashier is scanning the items she noticed that one of the items (pack of 2 bras) were initially something like R500 and it was marked off for R220,she then told me that I can't have the item for the price of R220 because that sales was on longer on,she then calls her manger and she then tells me that I need to pay something like R290 instead of R220 tears the slip off Infront of me I told both of them,I was not prepared to pay anything more then what I saw on there rails and left the store fuming. The manger was so unprofessional she gave me her name on a piece of paper written Megan and a contact number for head office,by the way she didn't want to disclose truworths complaints email. Which is I have contacted on Sunday explaining what has happened and then got a response that I need to tell them when I will be avail I sent them my entire days lunch and tea breaks for Tuesday and still got no response

I just wanna say it's not about the price it's about how the manager made me feel, like I was an entire piece of trash when her staff displayed the wrong prices on the sales floor it's been 3 days and no response but let me just skip a payment then they on the phone ready to send reminders truworths you guys failed me and I will be closing my account
Incident date: 7 February 2023
Ruwaida
Ruwaida rated the brand
29 March 2023

I will be closing the existing account I have with truworths

This complaint has been considered as not resolved.
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