Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Retailers
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Total Sports - Bad customer service - total sports canal walk

No resolution
Nazlie
Nazlie filed the complaint
27 November 2023
Total sports Canal Walk :

I was given incorrect shoe size24 Nov 2023, went back the next day ( 25 Nov 2023) and was told by a store consultant that it was my responsibility to check the shoe box for the correct size. Waited 30 minutes for the correct size at the store. Then when i got home i notice i received two different shoes right foot did not match the left foot. Called the store and was put on hold for 30 minutes, then i hung up. Drove to the store for the 3rd time ( 26 Nov 2023) and waited another 40 minutes for the correct shoe. Bad service. Went back to the store 3 times, drove all my petrol as i live 30 minutes away from the store.
Incident date: 25 November 2023
This complaint has been considered as not resolved.
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