The Courier Guy
The Courier Guy
Brand's performance
18.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.7%
Average Response Time
3.2%
Solution Rate
7.7%
Average Ratings
47.8%
Customer Retention Rate
55.6%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 Courier IT 26.5
3 RAM Couriers 24.9
...
The Courier Guy18.1
Courier services
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The courier guy - Wrong delivery address

No resolution
Nomakhwezi
Nomakhwezi filed the complaint
5 May 2021
The courier guys delivered my parcel in the wrong address in Mthatha instead of Madwaleni Hospital +-90 kilometress away on 30/04/2021.

As a result i'm losing clients and money because of this.
The company they picked up delivery from clearly states the delivery address and nothing has changed even when i was tracking my delivery.
I don't know why they picked up wrong address. I've been emailing Natasha from head office yesterday but she stopped responding as soon as i showed them proof of the address where they were suppose to use.
I want them to pick up that parcel and deliver it to the right address. I'm too far to do anything about this. This is really frustrating, who's going to pay for the loss now.
Incident date: 5 May 2021
This complaint has been considered as not resolved.
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