The Courier Guy
The Courier Guy
Brand's performance
16.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.4%
Average Response Time
0.7%
Solution Rate
8%
Average Ratings
41.3%
Customer Retention Rate
50%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 RAM Couriers 27.7
3 Courier IT 26.5
...
The Courier Guy16
Courier services
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The courier guy - Wrong collection

No resolution
Blossom
Blossom filed the complaint
5 June 2021
I booked for the collection in Durban to Pretoria last week then i send the proof of payment as an sms to bookings.xoc.co.za
And they said they want a receipt they don't accept sms.so you will have to wait for 3 days for us to see your payment and I did .I waited and called after 3 days and they said they received my payment then I said I want to change the collection point because my parcel was no longer there ..they said you have to email the new details and I did email the new address .after that they didn't come back to me and my parcel was not picked so I don't know what's wrong can you please refund my 150 because you didn't do what we agreed
Incident date: 5 June 2021
This complaint has been considered as not resolved.
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