The Courier Guy
The Courier Guy
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15.8%
Average Response Time
4.7%
Solution Rate
16.7%
Average Ratings
57.1%
Customer Retention Rate
57.1%
Category ranking
Courier services
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The courier guy - Wrong collection

No resolution
Blossom
Blossom filed the complaint
5 June 2021
I booked for the collection in Durban to Pretoria last week then i send the proof of payment as an sms to bookings.xoc.co.za
And they said they want a receipt they don't accept sms.so you will have to wait for 3 days for us to see your payment and I did .I waited and called after 3 days and they said they received my payment then I said I want to change the collection point because my parcel was no longer there ..they said you have to email the new details and I did email the new address .after that they didn't come back to me and my parcel was not picked so I don't know what's wrong can you please refund my 150 because you didn't do what we agreed
Incident date: 5 June 2021
This complaint has been considered as not resolved.
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