The Courier Guy
The Courier Guy
Brand's performance
16.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.4%
Average Response Time
0.7%
Solution Rate
8%
Average Ratings
41.3%
Customer Retention Rate
50%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 RAM Couriers 27.7
3 Courier IT 26.5
...
The Courier Guy16
Courier services
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The courier guy - Worst service ever

No resolution
Mpume Mseleku
Mpume Mseleku filed the complaint
24 November 2021
the worst courier service I have ever used. The parcels either arrive late, damaged or they don't arrive at all. Worst part is when I call to complain. I get sent from pillar to post. When I do eventually get a hold of a manager, I always get the worst attitude from them. Especially that Heindrich guy. the most incompetent of them all. When I send an email to my rep at Courier Guy. I only get a respond three days later. I've had parcels stolen, damaged and lost by this company. The absolute worst. I'm surprised they're still operating.
Incident date: 24 November 2021
This complaint has been considered as not resolved.
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