The Courier Guy
The Courier Guy
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
13%
Average Response Time
3.9%
Solution Rate
14.3%
Average Ratings
56.7%
Customer Retention Rate
55.6%
Category ranking
Courier services
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The courier guy - Useless bad service from the courier guy

No resolution
1/10
Anton
Anton filed the complaint
23 December 2022
??????????????


Anton Whelan
+27826123894

---------- Forwarded message ---------
From: The Courier Guy
Date: Fri, 23 Dec 2022, 17:52
Subject: [The Courier Guy] Re: Conversation with Anton
To: Anton


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System (The Courier Guy)

Dec 23, 2022, 17:52 GMT+2

(17:31:56) Answer Bot: Ask me a question and I'll try to help.
(17:31:57) Answer Bot: Or talk to a human
(17:31:59) Answer Bot: What would you like to do?

ASK A QUESTION, TALK TO A HUMAN
(17:32:13) Web User 5f7feb19cf3670c0f8271967: Talk to a human
(17:32:15) Answer Bot: What province are you in?

WESTERN CAPE, GAUTENG, FREE STATE, LIMPOPO, KWAZULU-NATAL, OTHER PROVINCE
(17:32:18) Web User 5f7feb19cf3670c0f8271967: Gauteng
(17:32:21) Answer Bot:
(17:32:58) Web User 5f7feb19cf3670c0f8271967: Name: Anton
Email: [email protected]
Where in Gauteng are you located?: Boksburg
(17:33:00) Answer Bot: Please wait while we transfer you to one of our agents
(17:36:27) Anton: Ok
(17:41:37) Anton: Your reference (K4RQC3)
As per your tracking. Parcel was en route to be delivered today
Your driver phoned consignee to advise that delivery details has changed and will only deliver on Tuesday.
Who has changed the details?????????????????????!!!!!!
(17:42:16) Anton: I want the parcel to be delivered today as per your tracking schedule!!!!!!!!

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Incident date: 23 December 2022
Anton
Anton rated the brand
6 February 2023

Utterly and totally useless

This complaint has been considered as not resolved.
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