The Courier Guy
The Courier Guy
Brand's performance
18.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.7%
Average Response Time
3.2%
Solution Rate
7.7%
Average Ratings
47.8%
Customer Retention Rate
55.6%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 Courier IT 26.5
3 RAM Couriers 24.9
...
The Courier Guy18.1
Courier services
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The courier guy - Thecourierguy collection of police clearance certificates from pretoria to cape town

No resolution
2/10
Edward IONS
Edward IONS filed the complaint
5 October 2021
I paid for the collection of the 2 police clearance certificates and gave Mr Alex Steenkamp the references needed for collection. I also gave the courier link the references.
I have not heard from thecourierguy at all since the 28th September 2021.
The chat line tries to get me in contact with Mr Steenkamp but I am just kept hanging on the chat
help line.
The payment for the return of documents was made and banked on the 29th September 2021.
Incident date: 28 September 2021
Edward IONS
Edward IONS rated the brand
1 December 2021

All they had to do was collect the documents from the SAP PCC (Police Clearance Certificates) office in Pretoria. They failed to do so and I have no document to date having given them all the info and the letters id's and reference numbers. They could have pretended to be some other courier or use some excuse but the PCC office does not like them. I have paid 3 times for this service and each time the documents are not collected or handed over.

This complaint has been considered as not resolved.
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