The Courier Guy
The Courier Guy
Brand's performance
17.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.3%
Average Response Time
3.1%
Solution Rate
8.7%
Average Ratings
48.9%
Customer Retention Rate
44.4%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 Courier IT 26.5
3 RAM Couriers 24.9
...
The Courier Guy17.6
Courier services
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The Courier Guy - The demolision guy

No resolution
1/10
Jack Clifford
Jack Clifford filed the complaint
6 October 2023
Jack
Oct 6, 2023, 09:07 GMT+2

Good day - I'm furious
My scale sent got to my client in pieces!!!
Did you guys roll it down the N3? - This is totally and utterly unacceptable.

I requested the driver that collected the parcel to stick fragile stickers as well!

Who is going to be responsible for this damage to my scale. It is a sensitive instrument.

I can't believe how you treated this parcel. From the damage it is clear that it was severely mishandled. My client also reports that the delivery driver was very rude and arrogant! What is going on there.
Incident date: 5 October 2023
Jack Clifford
Jack Clifford rated the brand
17 December 2023

Never again

This complaint has been considered as not resolved.
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