The Courier Guy
The Courier Guy
Brand's performance
17.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.3%
Average Response Time
3.1%
Solution Rate
8.7%
Average Ratings
48.9%
Customer Retention Rate
44.4%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 Courier IT 26.5
3 RAM Couriers 24.9
...
The Courier Guy17.6
Courier services
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The Courier Guy - Slow service

Resolved
10/10
Hayley Holesgrove
Hayley Holesgrove filed the complaint
24 May 2024
We are busy with police clearance certificates and were told that if we wanted quicker service we need to use Courier Guy - we paid for the service - one way delivery - documents are ready for collection - we booked collection on 17 May and they have not been collected. When I email I get a nonsensical email so I visited them here and they advised that there is such a HUGE backlog nationwide and that Courier Guy ONLY collect TWENTY on a Tuesday and then again on the Thursday!
40 per week / 160 per month I think is unacceptable. If there is a crisis, why not employ more staff to deal with the backlog - a service we have paid for because we required documentation QUICKER.
Incident date: 24 May 2024
Hayley Holesgrove
Hayley Holesgrove rated the brand
28 May 2024

Courier Guy has always been my favourite service to use. It is a good brand for sure. They serve the public well and are cost effective. I have learnt that it is easier to pick up the phone and speak to someone - took 2 minutes to get information needed back and that all my documents were correct. Thanks to Ursula at head office.

This complaint was considered resolved.
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