The Courier Guy - Slow service

Hayley Holesgrove filed the complaint

24 May 2024

We are busy with police clearance certificates and were told that if we wanted quicker service we need to use Courier Guy - we paid for the service - one way delivery - documents are ready for collection - we booked collection on 17 May and they have not been collected. When I email I get a nonsensical email so I visited them here and they advised that there is such a HUGE backlog nationwide and that Courier Guy ONLY collect TWENTY on a Tuesday and then again on the Thursday!
40 per week / 160 per month I think is unacceptable. If there is a crisis, why not employ more staff to deal with the backlog - a service we have paid for because we required documentation QUICKER.

Incident date: 24 May 2024

Hayley Holesgrove rated the brand

28 May 2024

Courier Guy has always been my favourite service to use. It is a good brand for sure. They serve the public well and are cost effective. I have learnt that it is easier to pick up the phone and speak to someone - took 2 minutes to get information needed back and that all my documents were correct. Thanks to Ursula at head office.

Would you buy again? Yes

10/10

This complaint was considered resolved.