The Courier Guy
The Courier Guy
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
4.3%
Solution Rate
15.8%
Average Ratings
56.7%
Customer Retention Rate
55.6%
Category ranking
Courier services
Is this your company? Click here

The courier guy - Rude staff

No resolution
1/10
Bernadette
Bernadette filed the complaint
26 October 2022
I went to collect my parcel at The courier guy at Huguenot, PAARL branch on 26.10.2022 at say 12h15. i was helped by a lady with the name of Samantha. She was asking :" KOM HAAL JY N PAKKIE", and i was YES LADY. Then she ask "WAT IS JOU NAAM? i was like " EN WAT IS JOU NAAM" and then she said Samantha. I felt offended, because, did she greet? No ,and the manner she was asking was like she's helping a child.

At that stage i thought she is really rude talking to a customer in that way. Then i told her SAmantha you know what i could've been your mother .......but she was arrogant and told me "teken jou naam daar.

I'm not queen Elibeth, but eish, customer needs to be treated like they want to come back for that good service they receive. But now i will not recommend people to go to courier guy. Even if my boss will ask for a courier service, i will tell him not to use pudo.

This is not negiotable.

Kind regards
Bernadette
Incident date: 26 October 2022
Bernadette
Bernadette rated the brand
19 January 2023

no response, bad.

This complaint has been considered as not resolved.
Comments
27 October 2022

i still feel the same today, I'm at the age of 56, the lady is in her twenties........eish.........