The Courier Guy
The Courier Guy
Brand's performance
17.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.7%
Average Response Time
4.7%
Solution Rate
6.7%
Average Ratings
52.5%
Customer Retention Rate
50%
Category ranking
Courier services
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The courier guy - Rude and unhelpful customer service

No resolution
Carin Van der Merwe
Carin Merwe filed the complaint
13 June 2023
The Courier Guy, Ceres employer named Rachel rude & unhelpful. I have had two previous bad experiences with this lot: first my Pudo parcel disappeared and I reported it: the issue was resolved only when i involved a manager. From there on out, I have been victimised by Rachel and her branch manager, Kaylin.

How can The Courier Guy damage their brand by employing people like these? Please train your people; and in fact please screen them before you employ. Kaylin and Rachel should not work with the public at all!
Incident date: 13 June 2023
This complaint has been considered as not resolved.
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