The Courier Guy
The Courier Guy
Distribution and courier
Brand's performance
17.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
6.3%
Average Response Time
4.4%
Solution Rate
6.3%
Average Ratings
52.5%
Customer Retention Rate
50%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 The Courier Guy 17.3
3 Courier IT 16.3
Courier services
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The courier guy - Poor service

No resolution
Des
Des filed the complaint
4 November 2021
Courier guy is the most pathetic courier in South Africa.My packages from my suppliers get send to the wrong towns,get stolen or send to the wrong business.Customer service is just as poor as Courier guy's service.They are talk to the customer like they are dirt and if you get angry at them,they put the phone down in your ears.Luckely i have it all on tape and i am thinking of taking legal action against them for loss of income.
Incident date: 3 November 2021
This complaint has been considered as not resolved.
Complaint #59821
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