The Courier Guy
The Courier Guy
Distribution and courier
Brand's performance
23.1
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
13%
Average Response Time
3.9%
Solution Rate
14.3%
Average Ratings
56.7%
Customer Retention Rate
55.6%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 The Courier Guy 23.1
3 Courier IT 10
Courier services
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The courier guy - Poor feedback

No resolution
1/10
Eric Botha
Eric Botha filed the complaint
14 December 2022
I have been battling the whole day for decent feedback on a parcel location
Incident date: 14 December 2022
Eric Botha
Eric Botha rated the brand
9 February 2023

Johannesburg Hub Sucks when it comes to tracking. Tracking data is so far behind that the Parcell is already delivered and then only it gives updates of a day or 2 ago. any consignment that ends up there on a Friday only goes out on the Tuesday

This complaint has been considered as not resolved.
Complaint #228922
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