Brand's performance

22.0

/100

Weak

Satisfaction Index over the past 12 months.

Response Rate

8.3%

Average Response Time

5.8%

Solution Rate

8.3%

Average Ratings

63.3%

Customer Retention Rate

66.7%

Category ranking

Distribution and courier

1 Buffalo Couriers 47.5

2 Aramex 39

3 Dawn wing 29.5

...

The Courier Guy22

Courier services

010 222 2300
[email protected]

Is this your company? Click here

The courier guy - Poor feedback

Eric Botha filed the complaint

14 December 2022

I have been battling the whole day for decent feedback on a parcel location

Incident date: 14 December 2022

Eric Botha rated the brand

9 February 2023

Johannesburg Hub Sucks when it comes to tracking. Tracking data is so far behind that the Parcell is already delivered and then only it gives updates of a day or 2 ago. any consignment that ends up there on a Friday only goes out on the Tuesday

Would you buy again? No

1/10

This complaint has been considered as not resolved.

Comments

This complaint has no comments yet.

To leave your comment you must sign in.

Similar complaints

James

7 November 2024

The Courier Guy - Bad service

Very disappointed! Been using there service for a very long time, and always happy…

No resolution

Roxanne Naidoo

11 October 2024

The Courier Guy - Worst service ever

Multiple instance where we received no feedback on claims. We have been using this…

No resolution

Jan Botha

24 September 2024

The Courier Guy - No feedback or delivery

I have a parcel that the status of delivery does not change. whatsapp number no…

No resolution