The courier guy - Pathetic service

I was supposed to get my item today as the email was send and the message.I made sure someone is home waiting there with pin for the whole day.This unacceptable.Just because he called me twice and I didn't respond he decides to take my item back to the office.I called him he then tells me he was lost and then he tells me he busy and he off .That is pathetic service.Can I Please my item before 10h0 if you can't just make sure you take back to the sender and pay for the courier yourself and the person that I bought item from will use a more reliable courier