The Courier Guy
The Courier Guy
Distribution and courier
Brand's performance
21.1
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
12%
Average Response Time
3.6%
Solution Rate
13%
Average Ratings
52%
Customer Retention Rate
50%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 The Courier Guy 21.1
3 Courier IT 10
Courier services
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The courier guy - Parcel opend damaged and items missing

No resolution
Brende
Brende filed the complaint
23 December 2020
I sent a parcel for overnight 21 December 2020 and marked the box as fragile. In the box was R3500 worth of items in it. Now the items are missing and broken and box was opend without myself being contacted. I will be taking legal action and opening a case of theft against the courier guy. No manager wants to take responsibility nor speak to me
Incident date: 23 December 2020
This complaint has been considered as not resolved.
Complaint #6120
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