The Courier Guy
The Courier Guy
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
Category ranking
Courier services
Is this your company? Click here

The courier guy - Parcel not delivered after paying over night delivery

No resolution
Bradley filed the complaint
2 April 2022
No contact from driver until 18:00pm explaining no signal, if that was the case i would have received a missed call at least but nothing.
I had paid the courier guy over night delivery from Thursday so that I could receive it Friday not to wait till Monday... and trying to get the drivers number to see if they might be lost as I stay out on a farm I was given another number where by contacting I was put down twice before being told that they don't work for the courier guy and then promptly hung up.

I managed to get ahold of someone helpful enough to figure out that my parcel had been given to a third party to deliver? I did not pay for the courier guy to hand my parcel to a third party.
Is this what is to be expected from now on?
If so then I will continue to complain over multiple websites/apps
This complaint has a private attachment.
Incident date: 2 April 2022
This complaint has been considered as not resolved.
This complaint has no comments yet.