The Courier Guy
The Courier Guy
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
15%
Average Response Time
4.5%
Solution Rate
15.8%
Average Ratings
51.3%
Customer Retention Rate
50%
Category ranking
Courier services
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The courier guy - My parcel has not been collected and it has been 2 weeks

No resolution
Savannah
Savannah filed the complaint
9 December 2022
I arranged a pick up on the 25th of November, it has still not been collected or delivered.
I have followed up with Nelspruit courier guys numerous times and have not received any feedback other than them saying they will contact the driver or contact ops. Then today they send me the number for ops and I called 3 times and no one answered.
This collection was paid for on the 25th of November but the service has not been rendered.
This is unacceptable, to wait 2 weeks just for a parcel to be collected! And no one can give me concrete feedback or a decent answer.
Incident date: 9 December 2022
This complaint has been considered as not resolved.
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