The Courier Guy
The Courier Guy
Brand's performance
18.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.3%
Average Response Time
3.1%
Solution Rate
7.7%
Average Ratings
47.8%
Customer Retention Rate
55.6%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 Courier IT 26.5
3 RAM Couriers 24.9
...
The Courier Guy18.1
Courier services
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The courier guy - Missing parcels

No resolution
Catherine Pool
Catherine Pool filed the complaint
14 December 2021
To whom it may concern,

I've been using your PUDO services and have sent out over 20 parcels via your lockers. There are 3 parcels currently missing and all I get told from your head office is there's no feedback, this has been going on for 3 weeks now!

2 parcels are missing (one started mis routed on the 1st December ) and the other was apparently retrieved from the locker an an expired parcel. I never received a sms or email with a pin so this doesn't make sense. I want a resolution today!

The one parcel was incorrectly put into the wrong lockers (sent out incorrectly by your Howick depot). They have been promising to retrieve it now for the past 2.5 weeks and it still hasn't been done. Everytime i phone, they say the driver is retrieving it that day but it's still sitting there
This complaint has a private attachment.
Incident date: 14 December 2021
This complaint has been considered as not resolved.
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