The Courier Guy
The Courier Guy
Distribution and courier
Brand's performance
21.1
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
12%
Average Response Time
3.6%
Solution Rate
13%
Average Ratings
52%
Customer Retention Rate
50%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 The Courier Guy 21.1
3 Courier IT 10
Courier services
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The courier guy - Lady who doesn't carry out her work related duties

No resolution
9/10
Jennifer
Jennifer filed the complaint
3 March 2021
JBS1There is a certain lady who works at the Middelburg branch who forever forgets to book collection of parcels for my business.
I try to insure I contact her early so that there will be sufficient time to arrange the collection only to arrive the next day to collect and then be told the collection wasn't booked.
Please my company relies on the service I receive from my couriers- I need reliability- we all know the customer wants his order not excuses!
Can anyone suggest a more reliable company or a more reliable contact person on the premises- I'm tired of unanswered calls and messages
Incident date: 3 March 2021
Jennifer
Jennifer rated the brand
5 July 2021

Since my complaint I have never heard from the company involved but the service has certainly improved. I do still use this company for its services.

This complaint has been considered as not resolved.
Complaint #9721
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