The Courier Guy
The Courier Guy
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 Courier IT 26.5
3 RAM Couriers 24.9
The Courier Guy17.6
Courier services
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The courier guy - Delivery time

No resolution
Naomi Johanna Dalhouzie
Naomi Dalhouzie filed the complaint
19 December 2021
I sent a parcel to a Honey in my team on the 5th of December. I phoned to enquire about the location of the parcel on the 10th because she could not retrieve it from the locker. I was told she must try again with the new pin. It was unsuccessful. I phoned again on the 14th and was told by Jo-Ann it would be delivered by the latest the 17th because of the public holiday on the 16th. Once again it was unsuccessful. I am at that point where I am not happy to use PUDO anymore. I sent a parcel out to Mafikeng on Friday, I used PAXI. I used to be so happy with PUDO, told everyone about it. And now I am so disappointed and therefore I cannot promote your services.

Query related to LOCK377058
Incident date: 17 December 2021
This complaint has been considered as not resolved.
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