The Courier Guy
The Courier Guy
Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
3.3%
Solution Rate
11.5%
Average Ratings
53.8%
Customer Retention Rate
50%
Category ranking
Courier services
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The courier guy - Courier delayed

No resolution
Khululwa Mfondini
Khululwa Mfondini filed the complaint
4 August 2022
My parcel was sent on the 20th of July 2022 and i was suppose to receive it on the 2nd of August 2022, Yesterday i spoke to Xabiso (Agency) via whatsapp and he sent an email to Johannesburg Hub were the parcel is stucked now i just called the paxi customer number still there are waiting for Courier to reply on yesterday's email. I haven't received my parcel till now I DON'T KNOW WHAT TO DO but the only thing I know is that if it got lost PAXI company will pay me and i will take further action for that. The parcel was sent to Pep in Alexandria in Eastern cape to P5748 PTA Mamelodi Mams Mall.
Incident date: 4 August 2022
This complaint has been considered as not resolved.
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