The Courier Guy
The Courier Guy
Distribution and courier
Brand's performance
24.9
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
15.8%
Average Response Time
4.7%
Solution Rate
16.7%
Average Ratings
57.1%
Customer Retention Rate
57.1%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 The Courier Guy 24.9
3 Courier IT 10
Courier services
Is this your company? Click here

The courier guy - Courier delayed

No resolution
Khululwa Mfondini
Khululwa Mfondini filed the complaint
4 August 2022
My parcel was sent on the 20th of July 2022 and i was suppose to receive it on the 2nd of August 2022, Yesterday i spoke to Xabiso (Agency) via whatsapp and he sent an email to Johannesburg Hub were the parcel is stucked now i just called the paxi customer number still there are waiting for Courier to reply on yesterday's email. I haven't received my parcel till now I DON'T KNOW WHAT TO DO but the only thing I know is that if it got lost PAXI company will pay me and i will take further action for that. The parcel was sent to Pep in Alexandria in Eastern cape to P5748 PTA Mamelodi Mams Mall.
Incident date: 4 August 2022
This complaint has been considered as not resolved.
Complaint #161822
374 views
0 comments
Report
Comments
This complaint has no comments yet.
Similar complaints
James
James
7 November 2024
The Courier Guy - Bad service

Very disappointed! Been using there service for a very long time, and always happy…

Awaiting reply
Roxanne Naidoo
Roxanne Naidoo
11 October 2024
The Courier Guy - Worst service ever

Multiple instance where we received no feedback on claims. We have been using this…

No resolution
Jan Botha
Jan Botha
24 September 2024
The Courier Guy - No feedback or delivery

I have a parcel that the status of delivery does not change. whatsapp number no…

No resolution

This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.