The Courier Guy
The Courier Guy
Brand's performance
16.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
7.4%
Average Response Time
0.7%
Solution Rate
8%
Average Ratings
41.3%
Customer Retention Rate
50%
Category ranking
Distribution and courier
1 Dawn wing 29.5
2 RAM Couriers 27.7
3 Courier IT 26.5
...
The Courier Guy16
Courier services
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The courier guy - Bad service

No resolution
1/10
Warren Carter
Warren Carter filed the complaint
15 March 2022
Corrier guy just has bad service all together. Lazy staff.

I asked for a change of destination of the parcel to be deliverd.

On the Day of delivery they phoned saying they are at the gate of my home. I said that i did rquest for the parcel to be delivered at my place of work as i would not be home.

They said they do not deliver in the area i worked which was 10 min away.


Then next day they phoned me and said i should collect my parcel at the city centre which was to their the shoprite centre by the taxi rank.

Very poor service.
This complaint has a private attachment.
Incident date: 15 March 2022
Warren Carter
Warren Carter rated the brand
25 May 2022

Very poor service will never use Courier guy again..

This complaint has been considered as not resolved.
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