I made a booking for collection(02/09/2021) as per ref above. Paid and sent POP via email. I waited the whole day for the driver but he never came. Following day(03/09/2021) I received an email saying the driver came but the "sender" said there's no parcel to be collected. I responded to say he never came. Since then I've not heard anything from the courier guy. Even after multiple attempts to contact them via phone and email. I ended up delivering the parcel myself(06/09/2021). I wrote another email asking for my money back and to date(08/09/2021) I haven't heard any feedback. This is the worst service I've ever seen.
Incident date: 2 September 2021
This complaint has been considered as not resolved.
This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.
To leave your comment you must sign in.