Brand's performance
6.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
8.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Telkom SA SOC Limited
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Telkom - refuses to cancel my account after several attempts to do so

No resolution
Sandy Deonarain
Sandy Deonarain filed the complaint
3 November 2020
In March 2020 I requested a cancellation on my Telkom account. Apparently this was not cancelled then I had to pay in July R2700 for services that I did not use. I then cancelled again and sent an email with no response. I cannot get a hold of Telkom. They are asking the collections department to call me and before conversing they want me to provide my ID and information which I refuse to provide. Today i received an sms stating that my account is suspended. I have not used this account over the past 8 months. My concern is that I have a clean credit record and due to Telkom and their incompetence I need this matter to be resolved urgently.
Incident date: 3 November 2020
This complaint has been considered as not resolved.
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