Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 MTN 17.5
...
Telkom10
Telkom SA SOC Limited
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Telkom - Incorrect billing on terminated account

No resolution
Shanette Tiquin
Shanette Tiquin filed the complaint
27 July 2022
On 2 July 2019, I gave Telkom notice that I wished to terminate my landline service as I was moving. I received a service request number. They continued to bill me. I have phoned the call centre, emailed them, visited their offices, reached out to them on Facebook - each time I get hold of a human (not a bot) they apologise and promise to rectify. They still haven't reversed the interest charges. It is now July 2023, I still have debt collectors calling me and a negative credit record. I don't know what to do anymore. I have a LOOOONG paper trail with evidence of the original termination and subsequent contacts. But no success.
Incident date: 27 July 2022
This complaint has been considered as not resolved.
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