Brand's performance
6.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.3%
Average Response Time
1.7%
Solution Rate
8.3%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Telkom SA SOC Limited
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Telkom - Incorrect billing

No resolution
PHUMLA
PHUMLA filed the complaint
5 July 2022
Telkom has been billing before the agreed date as per invoice, their recurring debit oders which are before date are giving me more bank charges.
Secondly the amount being charged is a R1000 extra than the agreed amount, which I went to the store and they said they could not assist me.
Incident date: 5 July 2022
This complaint has been considered as not resolved.
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