Telkom
Telkom
Mobile and Fixed Telecommunications
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Mobile and Fixed Telecommunications
1 Metrofibre 30
2 Mondo 21.5
3 Rain mobile 12.3
...
Telkom10
Telkom SA SOC Limited
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Telkom - Double billing and rude service

No resolution
Previn Pillay
Previn Pillay filed the complaint
28 February 2022
I made a manual payment to Telkom for my two accounts.
Less than a week later, Telkom debited me for both accounts.
When I called to resolve the issue, the person I spoke to was extremely rude, arrogant and condescending.
Terrible customer service!
Incident date: 28 February 2022
This complaint has been considered as not resolved.
Complaint #98022
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