Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Mobile Operators
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Phillip Zidaya
Phillip Zidaya
14 February 2024
No resolution
1/10
Telkom Mobile - Device obligation / carry over fee

I have upgraded last year in April this, I have been charged R402 per month. What is this carry over fee for, when is it going to end? When I took the contract…

No resolution
1/10
Amanda
Amanda
24 January 2024
No resolution
1/10
Telkom Mobile - Mobile number and account with telkom suspended

Dear complaint department I would like to state that telkom is the most inconvenience, provide poor service they suspended my services can't make calls and do assignments…

No resolution
1/10
Gcobani Mvinjelwa
Gcobani Mvinjelwa
5 December 2023
No resolution
1/10
Telkom Mobile - Prepaid contract

Good Day Please be advised that the below contract number has successfully been cancelled. Service number and Cancellation Order number: 0684792524 - 1692527739A…

No resolution
1/10
Frikkie Oosthuizen
Frikkie Oosthuizen
10 October 2023
No resolution
1/10
Telkom Mobile - Telkom mobile contract account

I have called the Telkom customer line to close my mobile contract account in August. As my 2 year contract was finished with them but they keep on debiting through…

No resolution
1/10
Lerato
Lerato
4 October 2023
No resolution
1/10
Telkom Mobile - Bad customer service

A consultant was rude to me today, after spending 30 minutes in line he said I must go back to the end of the line again when I come back with the recent proof…

No resolution
1/10
Sophy chauke
Sophy chauke
12 September 2023
No resolution
1/10
Telkom Mobile - Bill that was paid but it's not reflecting on my account

I went to telkom store at mams mall on the 3rd of July 2023 to pay my bill since it was not debited but for some reason the money doesn't reflect they tell me it's…

No resolution
1/10
Algra
Algra
14 June 2023
No resolution
1/10
Telkom Mobile - Telkom terrible customer service

I bought a brand new laptop at the store. Hp brand, with a messed up software. I took back the laptop several times for repairs but same issue consist. Windows…

No resolution
1/10
Vernon
Vernon
10 March 2023
No resolution
2/10
Telkom Mobile - Case#69826687 lodged 5feb2023

Lodged complaint 05Feb2023. received a call from 0219446800 to explain the possible and remedy. It was advised that I would be compensated due to Tower Technical…

No resolution
2/10
itumeleng mogale
itumeleng mogale
7 February 2023
No resolution
1/10
Telkom Mobile - Wrong amount debited

My account was debited 849.76 when my services where cancelled in DEcember already, please fix this cause my statement also differs from amount debited, I will…

No resolution
1/10
Mamiki Matete
Mamiki Matete
26 October 2022
No resolution
1/10
Telkom Mobile - Playing on people's bank accounts

September statement received - R1,420.00 was due on 30 September 2022. 30 September 2022 - Telkom decides not to debit my account despite my debit order agreement…

No resolution
1/10